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Request for service

Are you a tenant of the SHDM and do you need a service, a repair or a document related to your lease?

You’re in the right place!

The SHDM team is committed to responding as efficiently as possible to the requests of its tenants. That’s why we make your life easier by allowing you to submit online any request for service that is not urgent. 

Two ways to make a request for service are available to you: by phone or online.

In all cases, if it is an urgent request for service, dial 514 380-7436 (SHDM) immediately. If it concerns a health emergency, a fire or a theft, dial 911.

Questions? Browse the FAQ section
MY REQUEST FOR SERVICE
MY REQUEST FOR SERVICE

Let us know what is your request for service in a few clicks!

GO TO THE FORM
Locataire/request service/Urgent

In case of an urgent request for service

For an urgent request for service (e.g. heating system failure, water leakage, non-functional toilet, etc.),

dial 514 380-SHDM (7436).

This line offers a 24/7 service and allows a fast handling of the request, even outside office hours.

Locataire/request service/Urgent

Online

Make your request at your convenience, easily and securely from your computer, digital tablet or smartphone.

Upon receipt of your request, our team will assign it to an employee who will take charge and will follow up with you as soon as possible. You will also receive an email confirmation that your request was received and a tracking number that will allow the team to track the actions taken with respect to your request.

  • Have you noticed that a bit of cleaning is needed in the common areas of your building?
  • Have you noticed any break in your home that requires the intervention of our team?
  • Do you have a question regarding your lease?

Submit your request quickly and easily by filling out the request for service form*.

* To make a request online, you must have a current lease with SHDM. The name and surname to be indicated on the form must be those that appear in your lease.

By phone

Do you prefer to speak directly with a member of our team?
Dial 514 380-SHDM (7436) at all times.
A member of our team will answer you or will return your call as soon as possible.

Locataires/Request service/Non urgent service
Locataires/Request service/Non urgent service
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The fields in red are required.

Looking for information on accreditation Accès Condos for residential projects? Would you like to be notified of the upcoming dates for submitting proposals for an Accès Condos accreditation? Join our mailing list and ask us your questions by filling this form.

Activities fields
How did you hear about the Condo Access Program ?
I WOULD LIKE TO REGISTER FOR THE SHDM MAILING LIST AND BE INFORMED OF THE UPCOMING DATES FOR SUBMITTING PROPOSALS FOR AN ACCÈS CONDOS ACCREDITATION.
I WISH TO MEET A SHDM REPRESENTATIVE TO OBTAIN INFORMATION ON THE ACCÈS CONDOS PROGRAM AND ITS ACCREDITATION PROCESS.
I WISH TO OBTAIN THE SPECIFICATIONS TO MEET FOR AN ACCÈS CONDOS PROGRAM ACCREDITATION IN ORDER TO SUBMIT A PROJECT.

Send

X

The fields in red are required.

Refinancing (Cession of rank)

Is there a change of financial institution?
If yes, please specify the name of your former financial institution.
Attachment to include (copy of the loan agreement and a copy of the mortgage deed)
Non-compulsory. Required if the application is approved.
Copy of the loan agreement
Copy of the mortage deed

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

The fields in red are required.

Send my request

X

The fields in red are required.

Request for statement of account

Reason for request

You have another question or wish to include a comment? Please write it here :

Pursuant to the Accès Condos Agreement, the SHDM may revise the reference price for the purpose of evaluating the part of the reimbursable increase in value if the sale price does not reflect the property’s market value.

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

The fields in red are required.

Send my request

X

The fields in red are required.

Approval of resale price

Does this transaction include a parking space?
Have you received the official purchase offer?
If yes, please attach a copy of the documents.
Attachment (if applicable to your situation, join the offer of purchase received)

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

The fields in red are required.

Send my request

X

The fields in red are required.

Transfer between joint purchasers or assignment of property

Please attach the documents required for the evaluation of the application.
Copy of the acceptance letter from the financial institution to transfer the mortgage to the assignee
Bank statement confirming current outstanding loan balance
Copy of the deed of assignment

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 21 days after receiving all requested documents and information.

The fields in red are required.

Send my request

X

Form for registering on the list of SHDM suppliers

In accordance with the Act respecting access to documents held by public bodies and the protection of personal information, to which the SHDM is subject as a public body, the supplier consents to the disclosure of his data entered in this registration form.

The SHDM appreciates your interest and thanks you for having filled out this form. By being on our list of suppliers, we will be able, if necessary, to invite you to send us a quotation (bid).
SHDM is under no obligation of any kind to suppliers who fill out the form.
Do you have any purchase-related questions? Email your questions directly to: approvisionnement@shdm.org

At any time, consult our call for tender notices on the SEAO site at www.seao.ca to check whether calls for tender in your area of activity have been posted by SHDM.

The fields in red are required.

If you consider it useful, you may add documents to complete your company's profile.

Enclose document 1
Enclose document 2
Enclose document 3

Send

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Estimate the amount to be reimbursed to the SHDM

Breakdown of the value of your property i
To know the purchase price of your condo, refer to the notarized deed of sale of your co-ownership unit.X


10
  • 10%
  • 15%
  • 20%
10
  • 10%
  • 15%
  • 20%

In the event of disparity between the amounts produced with this calculator and those of the statement of account produced by the SHDM, the latter has priority.

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Fields in red are required. Make sure they are filled correctly.

Request for service

To facilitate the process and to better serve you, you can make a request for service online by filling out this form. In addition to being a safe and reliable way to make your request, you will receive a confirmation by email with a tracking number.

If it is an urgent repair (Example: a non-functional toilet, a water leak, a heating break), call 514 380-SHDM (7436) immediately. 24/7 emergency service is available.

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Please indicate the phone number that will allow the attendant to reach you to schedule an appointmentX
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An email address is required to track your service requestX
Select the nature of the service requested according to the choices presented below
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If you have multiple service requests, please submit one form per request.X




Briefly describe the nature of your request:
Attachment (if necessary): i
You can attach a file whose size does not exceed 20 MBX
In case of your absence, do you authorize the SHDM team to enter your home?

In all cases, a representative of the SHDM will contact you as soon as possible before going to your home.

Fields in red are required. Make sure they are filled correctly.

Send the request