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Charter of the French language

Charter of the French language 

The SHDM, as an administration, must adhere to the 'la Loi sur la langue officielle et commune du Québec, le français', which amends the Charter of the French language, the regulations stemming from it, and the 'Politique linguistique de l'État'.

The administration (Quebec ministries and government agencies, public organizations) must set an example in the use, promotion, protection, and promotion of the French language in Quebec. As a paramunicipal organization, the SHDM must comply with this regulation.

Even when the Charter of the French Language allows it, the use of a language other than French should only occur when it is strictly impossible to proceed differently.

SHDM employees will communicate with you in French and inquire whether you are covered by an exception when you call or visit the reception. 

Exceptions 

According to the regulations, we can communicate with you in English only if you are an individual and:

  • we were already communicating with you in English before May 13, 2021 (you have a "grandfathered" right);
  • you are declared eligible to receive education in English in Quebec;
  • you are Indigenous;
  • you are an immigrant who arrived in Quebec within the last six months;
  • you do not reside in Quebec.

We can also communicate with you in English in the following situations:

  • you are acting on behalf of a person who falls under one of the exceptions mentioned above;
  • you represent a company, partnership, or organization located either outside Quebec or solely on a reserve;
  • when health or safety requires it.

French Language Emissary 

Gwenaële Divay, Director of Human resources, communication and customer experience

For more information 

If you wish to obtain more information about the provisions of the 'Charter of the French language' and the 'Politique linguistique de l'État', you can consult the website of the 'ministère de la Langue française'.

 

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Looking for information on accreditation Accès Condos for residential projects? Would you like to be notified of the upcoming dates for submitting proposals for an Accès Condos accreditation? Join our mailing list and ask us your questions by filling this form.

Activities fields
How did you hear about the Condo Access Program ?
I WOULD LIKE TO REGISTER FOR THE SHDM MAILING LIST AND BE INFORMED OF THE UPCOMING DATES FOR SUBMITTING PROPOSALS FOR AN ACCÈS CONDOS ACCREDITATION.
I WISH TO MEET A SHDM REPRESENTATIVE TO OBTAIN INFORMATION ON THE ACCÈS CONDOS PROGRAM AND ITS ACCREDITATION PROCESS.
I WISH TO OBTAIN THE SPECIFICATIONS TO MEET FOR AN ACCÈS CONDOS PROGRAM ACCREDITATION IN ORDER TO SUBMIT A PROJECT.

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Refinancing (Cession of rank)

Is there a change of financial institution?
If yes, please specify the name of your former financial institution.
Attachment to include (copy of the loan agreement and a copy of the mortgage deed)
Non-compulsory. Required if the application is approved.
Copy of the loan agreement
Copy of the mortage deed

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

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Request for statement of account

Reason for request

You have another question or wish to include a comment? Please write it here :

Pursuant to the Accès Condos Agreement, the SHDM may revise the reference price for the purpose of evaluating the part of the reimbursable increase in value if the sale price does not reflect the property’s market value.

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

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Approval of resale price

Does this transaction include a parking space?
Have you received the official purchase offer?
If yes, please attach a copy of the documents.
Attachment (if applicable to your situation, join the offer of purchase received)

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

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Transfer between joint purchasers or assignment of property

Please attach the documents required for the evaluation of the application.
Copy of the acceptance letter from the financial institution to transfer the mortgage to the assignee
Bank statement confirming current outstanding loan balance
Copy of the deed of assignment

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 21 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

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Form for registering on the list of SHDM suppliers

In accordance with the Act respecting access to documents held by public bodies and the protection of personal information, to which the SHDM is subject as a public body, the supplier consents to the disclosure of his data entered in this registration form.

The SHDM appreciates your interest and thanks you for having filled out this form. By being on our list of suppliers, we will be able, if necessary, to invite you to send us a quotation (bid).
SHDM is under no obligation of any kind to suppliers who fill out the form.
Do you have any purchase-related questions? Email your questions directly to: approvisionnement@shdm.org

At any time, consult our call for tender notices on the SEAO site at www.seao.ca to check whether calls for tender in your area of activity have been posted by SHDM.

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If you consider it useful, you may add documents to complete your company's profile.

Enclose document 1
Enclose document 2
Enclose document 3

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Estimate the amount to be reimbursed to the SHDM

Breakdown of the value of your property i
To know the purchase price of your condo, refer to the notarized deed of sale of your co-ownership unit.X


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  • 10%
  • 15%
  • 20%

In the event of disparity between the amounts produced with this calculator and those of the statement of account produced by the SHDM, the latter has priority.

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Request for service

To facilitate the process and to better serve you, you can make a request for service online by filling out this form.

If it is an urgent repair (Example: a non-functional toilet, a water leak, a heating break), call 514 380-SHDM (7436) immediately. 24/7 emergency service is available.

When working in your home, we ask you to keep a distance of 2 metres from our employee, at all times.

Enter your postal address number and select the address that appears in the boxX
Leave the field blank if there is no apartmentX
Please indicate the phone number that will allow the attendant to reach you to schedule an appointmentX
An email address is required to track your service requestX
Select the nature of the service requested, by clicking on one of the choice presented below
If you have multiple service requests, please submit one form per request.X

Administrative request
Question regarding your lease access to the technician for internet, parking, mail, RL-31 slip, refund of a deposit, complaint, etc.



Request for repair
Electrical problems, plumbing, windows, doors, lock, intercom, plaster, painting, etc.



Request for cleaning and maintenance
Cleaning and maintenance of common areas, snow removal and maintenance of outdoor spaces, extermination, waste management: trash, recycling, food waste, etc.

Briefly describe the nature of your request:
Attachment (if necessary):
You can attach up to three files whose combined size does not exceed 20 MBX
In case of your absence, do you authorize the SHDM team to enter your home?

In all cases, a representative of the SHDM will contact you as soon as possible before going to your home.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

Fields in red are required. Make sure they are filled correctly.

Send the request

By clicking on "Send the request", a tracking number will appear on your screen. Please take note of it and communicate it to our team during your next follow-ups.