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FAQs

Frequently asked questions

Being a tenant: Paying rent and daily needs  

 

When do I have to pay my rent? Will I receive a monthly reminder about my rent?

The rent is payable in full on the 1st day of each month, as stated in the lease. 

The SHDM does not send out any notices to remind you to pay your rent. It is your responsibility to pay your rent in full by the required date. Please note that there may be a delay before the transaction is shown on your bank statement.

I want to pay by preauthorized debit. How can I do so?

Don’t want to pay online, by cheque, or in person? No problem! You can authorize SHDM to withdraw your rent directly from your bank account on the first of the month. Request the Direct Debit Request Form by clicking HERE and give it to your building manager or administrative officer. Your bank will then look after authorizing the withdrawal on the first day of each month. Please note that the withdrawal must be made on the 1st day of each month and that this date cannot be changed. If you need to cancel your pre-authorized debit payment, a minimum of 7 business days is required before the debit.

I want to pay online. How can I do so?

You can pay your rent online through your financial institution, saving you time and money in a safe and reliable manner. 

Just follow these steps:

  1. Go to your financial institution’s website and log in to online banking.
  2. Add SHDM as a payee by entering SHDM in the search engine. The institution will suggest adding the payee SHDM-rent. If it asks you to choose a category, click residential, housing, and rent.
  3. Enter your tenant number, which is the 11-digit number on your lease (not to be confused with the lease form number at the bottom of the page). The number should not contain any spaces or dashes. For instance, 22550-1125-05 should be entered as 22550112505. Can’t find your tenant number? Call us at 514-380-7436 and we’d be happy to give it to you.
  4. Once you’ve added SHDM-rent to your list of payees, it’s easy to make a secure online payment. Since SHDM will now be a registered payee, you won’t have to go through this process again. Next month you can just make your payment!

IMPORTANT: Please allow 24 to 72 hours for SHDM to receive your payment. If your rent is due on the first of the month, you should make your online payment two or three days before the due date.

Most financial institutions also give you the option of scheduling automatic payments every month. 

SHDM has partnered with the following financial institutions:

  • Bank of Montreal
  • Laurentian Bank
  • National Bank of Canada
  • Royal Bank
  • Scotiabank
  • TD Canada Trust
  • CIBC
  • Desjardins (AccèsD)
  • HSBC
  • Tangerine

 

I want to pay in person. How can I do so?

You can pay in cash or by Interac by visiting the SHDM office at the address at the bottom of this letter.

SHDM is open Monday through Friday, 8:30 a.m. to noon and 1:00 to 4:30 p.m., excluding holidays. 

I want to pay by mail. How can I do so?

You can mail a cheque or money order made out to Société d’habitation et de développement de Montréal (SHDM) to the address at the bottom of this letter. Remember to write your tenant number on the back of the cheque. Your tenant number is the 11-digit number on your lease (not to be confused with the lease form number at the bottom of the page). 

Your payment will be applied on the date the cheque is received, so be sure to mail it a few days before the first of the month.

The cheque must be dated the 1st day of the month. In exceptional cases, if you need your cheque not to be deposited on the 1st of the month, you must email a written request (to loyer@shdm.org) at least 5 business days beforehand.

Will I receive an acknowledgement or proof of payment of my rent each month?

No. The SHDM will contact you only if your payment has not been received. Notices of non-payment are usually sent by mail on or around the 10th of each month. Please note that there may be a delay before the transaction is shown on your bank statement.

I have just received a notice of non-payment by mail. What should I do?

  • If you have, in fact, forgotten to pay your rent on time, you must immediately pay the amounts owing (by online payment, in person at the SHDM office or by cheque mailed and made out to the SHDM). However, take the various payment options into consideration in order to avoid a reoccurrence of the situation.
  • If you were unable to pay your rent on time and cannot immediately pay the full amount of your rent, send an email to loyer@shdm.org to make payment arrangements with the SHDM. Please note that any delay of more than 21 days in paying your rent may result in the submission of a file to the Régie du logement to request the termination of your lease, even if a notice of non-payment has been sent to you.
  • If you have already corrected the situation by paying your rent, just ignore the notice of non-payment. Please note that we will not send you a payment confirmation. However, take the various payment options into consideration in order to avoid a reoccurrence of the situation.
  • If you think this is a mistake on our part, please send us an email at loyer@shdm.org and attach proof of your payment. 

I have made payment arrangements with the SHDM and I need to discuss them. What should I do?

Send an email as soon as possible to loyer@shdm.org to explain your concerns in more detail. If you do not have an email address, phone your Administrative Agent at 514 380-7436.

I have received a summons from the tribunal of the Tribunal Administratif du Logement and I have questions. What should I do?

Send an email as soon as possible to loyer@shdm.org to explain your questions in more detail. If you do not have an email address, phone your administrative officer at 514 380-7436. Our legal affairs department will then contact you.

I have a question about my rent payment. What should I do?

If you have any questions regarding the payment of your rent (date of cashing a cheque, change of payment method, copy of the statement of account, confirmation of receipt of your payment, etc.), you may submit a Request for Service on our website by checking off  "Administrative Request".

When and how will I receive my Relevé 31 income tax slip?

Relevé 31 slips are mailed before February 28 of each year. Taking into account Canada Post's delays, you should therefore receive your slip a maximum of ten (10) days later.

Please note that we do not send these slips by email.

And lastly, we wish to remind you of the eligibility requirements for this slip:

  • You had to occupy your housing unit on or before December 31 of the reference year.
  • You must not be receiving a housing subsidy during the reference year.

Tenants use The RL-31 slip to claim the solidarity tax credit in their income tax return.

How are rent increases calculated?

Every year, when your lease is renewed, the SHDM reviews your rental rate. To do so, the SHDM uses the calculation grid suggested by the Tribunal Administratif du Logement. 

For more information in this regard, consult the Régie du logement's website at https://www.tal.gouv.qc.ca/en/renewal-of-the-lease-and-fixing-of-rent/rent-increase

I have a request concerning my housing unit. Who should I contact?

For any requests concerning your housing unit (keys, repairs, maintenance, neighbourhood, etc.), please fill out a Request for Service online. Refer to the section below concerning requests for services.

Request for service

What is the purpose of a request for service?

The purpose of a request for service is to respond to a tenant’s occasional need with respect to a situation or a problem encountered.

This may be a request for a repair that is urgent or not urgent (e.g. for windows, intercom, doors, floors, plaster or paint work, plumbing, electrical problems, etc.), a request for cleaning or maintenance (for example the cleaning and maintenance of common areas, snow removal and maintenance of outdoor spaces, waste management, etc.) or an administrative request (for example a request concerning the lease, the rent, the parking or the keys).

How can I make a request for service?

For an urgent request for service, tenants must dial 514 380-SHDM (7436). This line offers a 24/7 service and allows a fast handling of the request.

To make a non-urgent request for service, two options are available:

  1. Fill out the online form “request for service”. This form (available on the SHDM website in the Renting/Request for Service section) is a safe and reliable way to make a request. Once the form is submitted, a confirmation by email is sent with a tracking number that will allow the tenant to obtain information about his request.
  2. Call 514 380-SHDM (7436). Do you prefer to talk directly with a member of our team? Call 514 380-SHDM (7436) at all times. A member of our team will answer you or return your call as soon as possible.

Who can submit a request for service online?

To submit a request for service online, you must have a current lease with the SHDM. The name and surname to be indicated in the form must be those that appear on the lease.

What are the different categories of non-urgent requests for service?

Tenants need to send a wide variety of requests for services to the SHDM. In order to be able to respond to tenants as efficiently as possible, they are classified in three categories on the online Request for Service form:

  1. Administrative request: Question about a lease, parking, mail, RL-31 slip, refund of a deposit, a complaint, are examples of administrative requests. Indeed, these requests do not require physical intervention in the building and can be handled remotely by email, phone and mail.
  2. Request for repair: Requests for non-urgent repair can be very diverse in nature. They involve on-site intervention by an employee of the SHDM or one of its subcontractors. It could be an electrical problem, plumbing, a damaged window, a door, a lock, an intercom, plaster work, painting, etc.
  3. Request for cleaning and maintenance: Cleaning of common areas, management of residual materials, maintenance of bins (waste, recycling, organic), collection schedule, extermination services, snow removal, or the maintenance of outdoor spaces are included in this category for SHDM buildings that benefits from these services. They also involve on-site intervention by an employee of the SHDM or its subcontractors.

What type of request can be considered urgent?

Only certain requests for repairs are considered urgent. For example, if the heating does not work in the middle of the winter, if the dwelling has no electricity, if the toilet is non-functional or if a plumbing problem creates a risk of flooding the dwelling, an urgent repair is therefore necessary.

In these cases, the tenant must contact SHDM without delay at 514 380-SHDM (7436). This line offers a 24/7 service and allows a fast handling of the request, even outside office hours.

How can I make a request for service online?

Only certain requests for repairs are considered urgent. For example, if the heating does not work in the middle of the winter, if the dwelling has no electricity, if the toilet is non-functional or if a plumbing problem creates a risk of flooding the dwelling, an urgent repair is therefore necessary.

In these cases, the tenant must contact SHDM without delay at 514 380-SHDM (7436). This line offers a 24/7 service and allows a fast handling of the request, even outside office hours.

The SHDM team is committed to responding as efficiently as possible to the requests of its tenants. That’s why it makes it easier for them to submit online requests for services that are not urgent. The request can be made at any time, with ease and securely, from a computer, a digital tablet or a smartphone with access to the Internet.

Click HERE to access the form or type in the URL bar of your browser the following address: https://www.shdm.org/en/request-for-service/#/formulaire

 

 

I am unable to submit my online request for service form. What should I do?

The online request for service form has been programmed and optimized for a wide variety of browsers and versions to meet the needs of the many. If you have problems with the form, your browser may need an upgrade. Try to optimize it with a newer version and try again. Not only will you see a noticeable improvement in the performance of your online browsing, but a newer browser will make you less vulnerable to viruses.

Is the information I submit in the Request for service form secure?

Yes. The HTTPS secure hypertext transfer protocol applied throughout the SHDM website, protects the integrity and confidentiality of data when transferring information between the user’s computer and the site. You can verify that the site is protected by the presence of the HTTPS letters at the very beginning of the URL of our website in the address bar of your browser.

What can I do if I have any problems with the laundry room?

If you have any problems with the laundry room you must contact directly Coinamatic.

2 ways to do so:

For a new laundry card, you must contact the SHDM.
There will be a fee to replace a lost card.

 

Become a tenant

How can I become a tenant of the SHDM?

If, after consulting the interactive map of our housing units currently for rent, you are interested in renting one of these units, here is the procedure to follow:

  • Call 514 380-SHDM (7436) to set up an appointment to visit the housing unit. 
  • If you are still interested after the visit, the property manager will provide you with an application form that you must complete and sign. It can be given to the manager or sent to the SHDM by mail or email.

Applications are processed in the order received and responses are usually sent within less than a week.

Once your application is accepted, an appointment is set to explain the terms of the lease and the building regulations and, of course, to sign the lease.

Does it take a long time to receive an answer to my application?

Our managers process requests in the order received. The waiting period for a response is generally less than a week.

Are there specific conditions to become a tenant of the SHDM?

Applicants must show that they have sufficient income to pay their rent, accept to be submitted to a credit check and agree to comply with the specific terms of the lease and the regulations of the building.

Who can rent a housing unit from the SHDM?

The housing units for all clienteles are offered to all persons who are legally able to sign a lease.

The Autonomie+ housing units are designed to meet the needs of autonomous persons aged 55 and over.

What are the tenants’ obligations as established in the terms of the lease and the building regulations?

In addition to the terms of a standard lease, the SHDM has determined a number of complementary clauses that tenants agree to respect by signing their lease.

Here are some examples that apply in all of SHDM’s dwellings:

  • The tenant is obliged to reside in the leased premises and occupy them: sub-leasing or using the premises as a secondary residence is not permitted.
  • If the lease is signed by more than one tenant, or if the lease is subject to a security, the responsibility to fulfill the obligations set in the lease is binding all parties. If a tenant defaults, the other tenant (s) or the guarantor(s) are required to honour all obligations under the lease.
  • The tenant must maintain the dwelling in clean condition and perform minor maintenance repairs diligently, except those resulting from normal wear and tear or in the case of force majeure.
  • For the sake of sustainable development imperatives, tenants are invited to sort their recyclable materials and dispose of them properly.
  • It is strictly prohibited to install an antenna outside the dwelling regardless of the type device.

Some of these additional clauses may vary in some cases, depending on the building’s purpose or its specificities. Each tenant is invited to read the additional clauses and building regulations before signing the lease.

Are pets allowed in SHDM’s rental dwellings?

The possibility of having pets may vary from one building to another. The tenant must inform themselves on this subject and discuss it before signing the lease. The must comply with the conditions established in the "E" section of the lease.

If pets are allowed, they must be of a type that does not cause inconveniences to other residents or damage to the premises. Furthermore, there are a number of conditions to abide by with respect to the comings and goings of animals in the building.

Autonomie+ building and housing units

What are the services offered with the Autonomie+ housing units?

In addition to professional staff for the management and maintenance of the buildings, our Autonomie + properties have the following facilities: concrete structures, elevators, ramps, emergency repair services, secure access, laundry room, game room, garden or terrace. The Le Rigaud building (Plateau Mont-Royal) also has an indoor pool, a panoramic terrace and some shops on the ground floor.

However, these housing units are not accredited residences for the elderly and offer no personal service such as meals, housekeeping assistance and medical and social support.

Do Autonomie + buildings fall under the purview of the law on seniors’ residences?

No. The buildings are equipped to meet the needs of independent and healthy seniors and offer an above average level of accessibility, but they do not have the status of residences for the elderly.

Autonomie + buildings are not subject to any governmental accreditation nor are they supervised by a health establishment. They do not offer the personal services required of a seniors’ residence such as a meal service, domestic help or on-site medical-social support.

What services does the SHDM offer to persons with a loss of autonomy?

The Autonomie+ properties are not certified to offer specialized services. Therefore, the SHDM does not offer services or equipment designed for persons experiencing a loss of autonomy.  

If you are already one our tenants and you recognize the warning signs of diminishing autonomy, we recommend that you contact your CLSC to assess your needs. If you qualify for the Home Adaptation Program, the Corporation may agree to carry out some adaptive work in your home. 

A loss of autonomy is defined as the inability for a person to independently decide on and carry out certain everyday life activities. For more information on diminishing autonomy, visit the Santé Montréal portal.

What does “a loss of autonomy” mean?

A loss of autonomy is defined as the inability of a person to independently decide on and carry out certain everyday life activities. To learn more about the telltale signs of diminishing autonomy, contact your Centre intégré de santé et de services sociaux (CISSS).

About the SHDM's offer of rental units

Does the SHDM offer social housing?

The SHDM does not provide low rental housing, but rather affordable housing for which rent is set below the market price. The affordability of a rental housing stock helps maintain the diversity and vitality of urban neighbourhoods.

Subsidized social housing, also called low-income housing (HLM), has specific eligibility criteria, particularly in terms of revenue. For more information on this type of housing, please check with the Office municipal d’habitation de Montréal at http://www.omhm.qc.ca/en/home

How many housing units does the SHDM manage?

The SHDM owns 4,391 apartments and 309 rooms. It directly manages a little more than 2,000 of these rental units while it delegates the management of its other properties to housing-related non-profit organizations (NPOs). The latter are working in partnership with specialized organizations to offer support to clients with specific needs.

What is an affordable housing unit?

The rent of an affordable housing unit is set at a level which stands below the market price. This contributes to the diversity of the housing stock in Montréal and the economic and social vitality of the neighbourhoods.

Unlike subsidized social housing such as HLMs, affordable housing units are available to all Montrealers and are not subject to specific eligibility criteria or personal income ceilings. The SHDM favors a diversity of rental products to meet the demands of clients whose needs are unmet by the private sector.

Where are SHDM’s housing units located?

Our housing units are located throughout Montréal, in different types of buildings. The duplexes and triplexes create a friendly, family atmosphere, while multiplexes of up to fifteen apartments offer a more community-style atmosphere.

The Autonomie+ units are, for their part, located in large residential buildings offering amenities designed for the comfort and safety of the residents (elevators, secure access, recreation room, etc.).

To view the static map of our rental units stock, click here.

Does the SHDM offer subsidies to tenants who need them?

Within the framework of section 95 of the National Housing Act and agreements with the Canada Mortgage and Housing Corporation (CMHC), the SHDM was able to provide federally funded subsidies to a number of tenants in need. However, the financial parameters of the program now exclude a growing number of projects eligible for grants.

For the time being, the SHDM has decided to maintain the subsidies already granted and to finance them with its own revenue in order to limit the impact on its tenants in situations of economic fragility.

Welcome to the SHDM

I am moving into an apartment in a For All building

Find a wide range of useful information in the document Welcome to the SHDM - For All

I am moving into an apartment in an Autonomie+ building

Find a wide range of useful information in the document Welcome to the SHDM - Autonomie+

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How did you hear about the Condo Access Program ?
I WOULD LIKE TO REGISTER FOR THE SHDM MAILING LIST AND BE INFORMED OF THE UPCOMING DATES FOR SUBMITTING PROPOSALS FOR AN ACCÈS CONDOS ACCREDITATION.
I WISH TO MEET A SHDM REPRESENTATIVE TO OBTAIN INFORMATION ON THE ACCÈS CONDOS PROGRAM AND ITS ACCREDITATION PROCESS.
I WISH TO OBTAIN THE SPECIFICATIONS TO MEET FOR AN ACCÈS CONDOS PROGRAM ACCREDITATION IN ORDER TO SUBMIT A PROJECT.

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Refinancing (Cession of rank)

Is there a change of financial institution?
If yes, please specify the name of your former financial institution.
Attachment to include (copy of the loan agreement and a copy of the mortgage deed)
Non-compulsory. Required if the application is approved.
Copy of the loan agreement
Copy of the mortage deed

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

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Request for statement of account

Reason for request

You have another question or wish to include a comment? Please write it here :

Pursuant to the Accès Condos Agreement, the SHDM may revise the reference price for the purpose of evaluating the part of the reimbursable increase in value if the sale price does not reflect the property’s market value.

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

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Approval of resale price

Does this transaction include a parking space?
Have you received the official purchase offer?
If yes, please attach a copy of the documents.
Attachment (if applicable to your situation, join the offer of purchase received)

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

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Transfer between joint purchasers or assignment of property

Please attach the documents required for the evaluation of the application.
Copy of the acceptance letter from the financial institution to transfer the mortgage to the assignee
Bank statement confirming current outstanding loan balance
Copy of the deed of assignment

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 21 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

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Send my request

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Form for registering on the list of SHDM suppliers

In accordance with the Act respecting access to documents held by public bodies and the protection of personal information, to which the SHDM is subject as a public body, the supplier consents to the disclosure of his data entered in this registration form.

The SHDM appreciates your interest and thanks you for having filled out this form. By being on our list of suppliers, we will be able, if necessary, to invite you to send us a quotation (bid).
SHDM is under no obligation of any kind to suppliers who fill out the form.
Do you have any purchase-related questions? Email your questions directly to: approvisionnement@shdm.org

At any time, consult our call for tender notices on the SEAO site at www.seao.ca to check whether calls for tender in your area of activity have been posted by SHDM.

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If you consider it useful, you may add documents to complete your company's profile.

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Estimate the amount to be reimbursed to the SHDM

Breakdown of the value of your property i
To know the purchase price of your condo, refer to the notarized deed of sale of your co-ownership unit.X


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In the event of disparity between the amounts produced with this calculator and those of the statement of account produced by the SHDM, the latter has priority.

Fields in red are required. Make sure they are filled correctly.

Request for service

To facilitate the process and to better serve you, you can make a request for service online by filling out this form.

If it is an urgent repair (Example: a non-functional toilet, a water leak, a heating break), call 514 380-SHDM (7436) immediately. 24/7 emergency service is available.

When working in your home, we ask you to keep a distance of 2 metres from our employee, at all times.

Enter your postal address number and select the address that appears in the boxX
Leave the field blank if there is no apartmentX
Please indicate the phone number that will allow the attendant to reach you to schedule an appointmentX
An email address is required to track your service requestX
Select the nature of the service requested, by clicking on one of the choice presented below
If you have multiple service requests, please submit one form per request.X

Administrative request
Question regarding your lease access to the technician for internet, parking, mail, RL-31 slip, refund of a deposit, complaint, etc.



Request for repair
Electrical problems, plumbing, windows, doors, lock, intercom, plaster, painting, etc.



Request for cleaning and maintenance
Cleaning and maintenance of common areas, snow removal and maintenance of outdoor spaces, extermination, waste management: trash, recycling, food waste, etc.

Briefly describe the nature of your request:
Attachment (if necessary):
You can attach up to three files whose combined size does not exceed 20 MBX
In case of your absence, do you authorize the SHDM team to enter your home?

In all cases, a representative of the SHDM will contact you as soon as possible before going to your home.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

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Send the request

By clicking on "Send the request", a tracking number will appear on your screen. Please take note of it and communicate it to our team during your next follow-ups.