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FAQs

Frequently asked questions

For Developers

How does a project become accredited in the Accès Condos program?

Developers interested in proposing a project must submit a dossier according to specifications prepared by the SHDM for accreditation to the Accès Condos program. The proposal must take into account various criteria, such as the contribution of the project to the revitalization of a neighbourhood and the guarantees provided to offer affordable and quality condos. Through several stages, the process defines the financial, architectural and commercial parameters of each project, as well as the risk-sharing conditions established by contract. The committee that analyzes the proposals meets four times a year. To be informed of the schedule for the submission of proposals or to request a meeting with our team, fill in the form available HERE.

I own a piece of land. Can the SHDM buy it to develop an Accès Condos project?

The development of an accredited Accès Condos project must be done in partnership with a developer who will take charge of the construction of the project. In this context, the SHDM does not buy land directly for the development of Accès Condos projects. However, if the land has potential for social and cultural development, or is strategically positioned for the revitalization of a neighbourhood, proposals may be considered. When appropriate, land owners are encouraged to contact the department of real estate development to submit their ideas and evaluate the steps to be taken.

I would like to include affordable and/or social housing units within a larger project. Can the SHDM become a partner?

The integration of a portion of accredited Accès Condos units in a project may be considered in an effort to ensure social mix. When appropriate, land owners are encouraged to contact the department of real estate development to submit their ideas and evaluate the steps to be taken.

Does the SHDM buy condominium units in projects that are already on the market?

No. The accreditation of Accès Condos units is done early in the development of a project, according to various criteria, such as the project's contribution to the revitalization of a neighbourhood as well as guarantees to offer affordable, quality condos.

For contractors and suppliers

What types of products or services is SHDM looking for?

Specializing in responsible property investment, with a housing stock of over 4,700 apartments as well as institutional and commercial properties totaling over 71,000 square feet, the SHDM often purchases products and expert services related to maintenance and renovation, for both ad hoc and extensive interventions.

For its real estate development projects, as part of its Accès Condos program, or ambitious constructions like Îlot Balmoral, the SHDM also regularly publishes tenders and calls for proposals from architects, developers or builders able to take on major projects.

The SHDM also occasionally needs various products and services for its corporate activities (office equipment, computers, etc.).

In all cases, purchasing and sourcing are regulated by its politique de gestion contractuelle (in French only) available in the official publications page, and the Cities and Towns Act.

 

How to get a contract from the SHDM? What are the conditions and the contract awarding policy?

In accordance with its parapublic agency status and its politique de gestion contractuelle, SHDM can award contracts as follows:

  • By mutual agreement or by invitation to tender for contracts ranging from $0 to $105,699, including taxes, generally soliciting either two (2) or three (3) suppliers, depending on the contract management policy and the estimated expenditure;
  • By public call for tenders for expenditures exceeding $105,700, through publication on the Système électronique d’appel d’offres du gouvernement du Québec (SEAO).

To inform us of your interest to do business with the SHDM as part of mandates given by private agreement or by invitation, you can register your company to be included in our list of suppliers by simply sending an email stating your company’s name, contact information and of course a description of your products or services  and your areas of expertise.

 

To what conditions SHDM's suppliers must submit before making an offer?

The requirements vary depending on the nature and extent of the mandate. To know more about SHDM’s requirements for procurements and exclusion criteria, please see our politique de gestion contractuelle (in French only), available in the official publications page.

For non-profit and community-based organizations

Does the SHDM provide funding to community organizations?

The SHDM does not manage any program to aid community-based organizations. However, it is a partner in various community projects, particularly when these projects address the needs of its tenants. For example, the SHDM offers rental spaces to community organizations for free or at very modest rents to enable them to be closer to their clienteles. It has also funded the transformation of an indoor swimming pool in one of its buildings into a dining room and kitchen for La Fabrique à bouffe project managed by Le Mûrier. The project enables people living with mental health problems to learn to prepare food, which is then offered at low-cost to tenants in the building.

For cultural organizations

How does the SHDM become involved in a cultural project?

Institutions such as the Ville de Montréal or its boroughs may ask the SHDM to advise them or to play an active role in a real estate project with a cultural vocation, as was the case in the transaction allowing for preservation of the cultural vocation of the former Just For Laughs Museum.

As well, cultural organizations can request the expertise of the SHDM to evaluate their real estate projects in Montréal. When appropriate, the SHDM shares its expertise in project management, architecture and financing and may intervene directly as the principle contractor in certain cases.

How can one present a cultural project to the SHDM?

Organizations having real estate projects with cultural vocations are invited to develop their projects and contact the department of real estate development to submit their ideas and evaluate the steps to be taken.

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Looking for information on accreditation Accès Condos for residential projects? Would you like to be notified of the upcoming dates for submitting proposals for an Accès Condos accreditation? Join our mailing list and ask us your questions by filling this form.

Activities fields
How did you hear about the Condo Access Program ?
I WOULD LIKE TO REGISTER FOR THE SHDM MAILING LIST AND BE INFORMED OF THE UPCOMING DATES FOR SUBMITTING PROPOSALS FOR AN ACCÈS CONDOS ACCREDITATION.
I WISH TO MEET A SHDM REPRESENTATIVE TO OBTAIN INFORMATION ON THE ACCÈS CONDOS PROGRAM AND ITS ACCREDITATION PROCESS.
I WISH TO OBTAIN THE SPECIFICATIONS TO MEET FOR AN ACCÈS CONDOS PROGRAM ACCREDITATION IN ORDER TO SUBMIT A PROJECT.

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The fields in red are required.

Refinancing (Cession of rank)

Is there a change of financial institution?
If yes, please specify the name of your former financial institution.
Attachment to include (copy of the loan agreement and a copy of the mortgage deed)
Non-compulsory. Required if the application is approved.
Copy of the loan agreement
Copy of the mortage deed

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

The fields in red are required.

Send my request

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The fields in red are required.

Request for statement of account

Reason for request

You have another question or wish to include a comment? Please write it here :

Pursuant to the Accès Condos Agreement, the SHDM may revise the reference price for the purpose of evaluating the part of the reimbursable increase in value if the sale price does not reflect the property’s market value.

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

The fields in red are required.

Send my request

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The fields in red are required.

Approval of resale price

Does this transaction include a parking space?
Have you received the official purchase offer?
If yes, please attach a copy of the documents.
Attachment (if applicable to your situation, join the offer of purchase received)

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 30 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

The fields in red are required.

Send my request

X

The fields in red are required.

Transfer between joint purchasers or assignment of property

Please attach the documents required for the evaluation of the application.
Copy of the acceptance letter from the financial institution to transfer the mortgage to the assignee
Bank statement confirming current outstanding loan balance
Copy of the deed of assignment

You have another question or wish to include a comment? Please write it here :

Time for processing and approval:
Up to 21 days after receiving all requested documents and information.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

The fields in red are required.

Send my request

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Form for registering on the list of SHDM suppliers

In accordance with the Act respecting access to documents held by public bodies and the protection of personal information, to which the SHDM is subject as a public body, the supplier consents to the disclosure of his data entered in this registration form.

The SHDM appreciates your interest and thanks you for having filled out this form. By being on our list of suppliers, we will be able, if necessary, to invite you to send us a quotation (bid).
SHDM is under no obligation of any kind to suppliers who fill out the form.
Do you have any purchase-related questions? Email your questions directly to: approvisionnement@shdm.org

At any time, consult our call for tender notices on the SEAO site at www.seao.ca to check whether calls for tender in your area of activity have been posted by SHDM.

The fields in red are required.

If you consider it useful, you may add documents to complete your company's profile.

Enclose document 1
Enclose document 2
Enclose document 3

Send

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Estimate the amount to be reimbursed to the SHDM

Breakdown of the value of your property i
To know the purchase price of your condo, refer to the notarized deed of sale of your co-ownership unit.X


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In the event of disparity between the amounts produced with this calculator and those of the statement of account produced by the SHDM, the latter has priority.

Fields in red are required. Make sure they are filled correctly.

Request for service

To facilitate the process and to better serve you, you can make a request for service online by filling out this form.

If it is an urgent repair (Example: a non-functional toilet, a water leak, a heating break), call 514 380-SHDM (7436) immediately. 24/7 emergency service is available.

When working in your home, we ask you to keep a distance of 2 metres from our employee, at all times.

Enter your postal address number and select the address that appears in the boxX
Leave the field blank if there is no apartmentX
Please indicate the phone number that will allow the attendant to reach you to schedule an appointmentX
An email address is required to track your service requestX
Select the nature of the service requested, by clicking on one of the choice presented below
If you have multiple service requests, please submit one form per request.X

Administrative request
Question regarding your lease access to the technician for internet, parking, mail, RL-31 slip, refund of a deposit, complaint, etc.



Request for repair
Electrical problems, plumbing, windows, doors, lock, intercom, plaster, painting, etc.



Request for cleaning and maintenance
Cleaning and maintenance of common areas, snow removal and maintenance of outdoor spaces, extermination, waste management: trash, recycling, food waste, etc.

Briefly describe the nature of your request:
Attachment (if necessary):
You can attach up to three files whose combined size does not exceed 20 MBX
In case of your absence, do you authorize the SHDM team to enter your home?

In all cases, a representative of the SHDM will contact you as soon as possible before going to your home.

By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

Fields in red are required. Make sure they are filled correctly.

Send the request

By clicking on "Send the request", a tracking number will appear on your screen. Please take note of it and communicate it to our team during your next follow-ups.