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Contact us

Canada Post Strike

Due to the Canada Post strike, two options are available for paying your rent: in person or online.

HOW TO CONTACT US

  • By email:  
    You can contact SHDM by email info@shdm.org or by filling out the form below.
  • By phone: 
    Our teams are also available by phone at 514 380-7436, Monday to Friday, from 8:30 am to 12 pm and from 1:00 pm to 4:30 pm
  • Reception Desk:
    You can come to the SHDM reception desk from 8:30 am to 12 pm and from 1:00 pm to 4:30 pm, Monday to Friday, at the address below.
    If you want to meet with a specific person, you have to schedule an appointment in advance.
  • Address: 
    800, boulevard De Maisonneuve Est, bureau 2200
    Montréal (Québec) H2L 4L8


Fraud Alert

The SHDM reminds you:

  • Calls, emails, and texts mentioning rent balances to be paid or changes in bank account details are not legitimate.
  • Non-payment notices are sent ONLY by mail.

For more information

 

 

For our tenants

One number, all the time! 514 380-7436

If there is an emergency, this line offers a 24/7 service and allows a fast handling of the request, even outside office hours.

The SHDM is committed to promoting a respectful and safe environment for its employees and clients. We believe it is important to remind you that no form of violence will be tolerated towards them, whether physical or verbal.

During office hours, from Monday to Friday, from 8:30 am to 12 pm and from 1 pm to 4:30 pm, you may also contact the agents and the manager of your building by using the phone numbers provided to you when you signed your lease.

To make a service request (repair, maintenance or administrative), please fill out the form by clicking here


Media inquiries

For all media inquiries, please email medias@shdm.org.


Access-to-information requests

For acces to informmation requests, please visit this page.

Locataire Bref

Contact form

The form has been sent!

*Les champs marqués d'un (*) sont obligatoires EN

            Subject

                  Send

                  X

                  X

                  The form has been sent!

                  The fields in red are required.

                  Looking for information on accreditation Accès Condos for residential projects? Would you like to be notified of the upcoming dates for submitting proposals for an Accès Condos accreditation? Join our mailing list and ask us your questions by filling this form.

                        Activities fields
                                        How did you hear about the Condo Access Program ?
                                                          I WOULD LIKE TO REGISTER FOR THE SHDM MAILING LIST AND BE INFORMED OF THE UPCOMING DATES FOR SUBMITTING PROPOSALS FOR AN ACCÈS CONDOS ACCREDITATION.
                                                              I WISH TO MEET A SHDM REPRESENTATIVE TO OBTAIN INFORMATION ON THE ACCÈS CONDOS PROGRAM AND ITS ACCREDITATION PROCESS.
                                                                  I WISH TO OBTAIN THE SPECIFICATIONS TO MEET FOR AN ACCÈS CONDOS PROGRAM ACCREDITATION IN ORDER TO SUBMIT A PROJECT.

                                                                        Send

                                                                        X

                                                                        The fields in red are required.

                                                                        Refinancing (Cession of rank)

                                                                                                Is there a change of financial institution?
                                                                                                If yes, please specify the name of your former financial institution.
                                                                                                      Attachment to include (copy of the loan agreement and a copy of the mortgage deed)
                                                                                                      Non-compulsory. Required if the application is approved.
                                                                                                      Copy of the loan agreement
                                                                                                        Copy of the mortage deed

                                                                                                          You have another question or wish to include a comment? Please write it here :

                                                                                                            Time for processing and approval:
                                                                                                            Up to 30 days after receiving all requested documents and information.

                                                                                                            By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

                                                                                                            The fields in red are required.

                                                                                                            Send my request

                                                                                                            X

                                                                                                            The fields in red are required.

                                                                                                            Request for statement of account

                                                                                                                            Reason for request

                                                                                                                                    You have another question or wish to include a comment? Please write it here :

                                                                                                                                      Pursuant to the Accès Condos Agreement, the SHDM may revise the reference price for the purpose of evaluating the part of the reimbursable increase in value if the sale price does not reflect the property’s market value.

                                                                                                                                      Time for processing and approval:
                                                                                                                                      Up to 30 days after receiving all requested documents and information.

                                                                                                                                      By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

                                                                                                                                      The fields in red are required.

                                                                                                                                      Send my request

                                                                                                                                      X

                                                                                                                                      The fields in red are required.

                                                                                                                                      Approval of resale price

                                                                                                                                                      Does this transaction include a parking space?
                                                                                                                                                          Have you received the official purchase offer?
                                                                                                                                                          If yes, please attach a copy of the documents.
                                                                                                                                                              Attachment (if applicable to your situation, join the offer of purchase received)

                                                                                                                                                                You have another question or wish to include a comment? Please write it here :

                                                                                                                                                                  Time for processing and approval:
                                                                                                                                                                  Up to 30 days after receiving all requested documents and information.

                                                                                                                                                                  By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

                                                                                                                                                                  The fields in red are required.

                                                                                                                                                                  Send my request

                                                                                                                                                                  X

                                                                                                                                                                  The fields in red are required.

                                                                                                                                                                  Transfer between joint purchasers or assignment of property

                                                                                                                                                                                      Please attach the documents required for the evaluation of the application.
                                                                                                                                                                                      Copy of the acceptance letter from the financial institution to transfer the mortgage to the assignee
                                                                                                                                                                                        Bank statement confirming current outstanding loan balance
                                                                                                                                                                                          Copy of the deed of assignment

                                                                                                                                                                                            You have another question or wish to include a comment? Please write it here :

                                                                                                                                                                                              Time for processing and approval:
                                                                                                                                                                                              Up to 21 days after receiving all requested documents and information.

                                                                                                                                                                                              By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

                                                                                                                                                                                              The fields in red are required.

                                                                                                                                                                                              Send my request

                                                                                                                                                                                              X

                                                                                                                                                                                              Form for registering on the list of SHDM suppliers

                                                                                                                                                                                              In accordance with the Act respecting access to documents held by public bodies and the protection of personal information, to which the SHDM is subject as a public body, the supplier consents to the disclosure of his data entered in this registration form.

                                                                                                                                                                                              The SHDM appreciates your interest and thanks you for having filled out this form. By being on our list of suppliers, we will be able, if necessary, to invite you to send us a quotation (bid).
                                                                                                                                                                                              SHDM is under no obligation of any kind to suppliers who fill out the form.
                                                                                                                                                                                              Do you have any purchase-related questions? Email your questions directly to: approvisionnement@shdm.org

                                                                                                                                                                                              At any time, consult our call for tender notices on the SEAO site at www.seao.ca to check whether calls for tender in your area of activity have been posted by SHDM.

                                                                                                                                                                                              The fields in red are required.

                                                                                                                                                                                                                      If you consider it useful, you may add documents to complete your company's profile.

                                                                                                                                                                                                                      Enclose document 1
                                                                                                                                                                                                                        Enclose document 2
                                                                                                                                                                                                                          Enclose document 3

                                                                                                                                                                                                                            Send

                                                                                                                                                                                                                            X

                                                                                                                                                                                                                            Estimate the amount to be reimbursed to the SHDM

                                                                                                                                                                                                                            Breakdown of the value of your property i
                                                                                                                                                                                                                            To know the purchase price of your condo, refer to the notarized deed of sale of your co-ownership unit.X


                                                                                                                                                                                                                                    10
                                                                                                                                                                                                                                    • 10%
                                                                                                                                                                                                                                    • 15%
                                                                                                                                                                                                                                    • 20%
                                                                                                                                                                                                                                      10
                                                                                                                                                                                                                                      • 10%
                                                                                                                                                                                                                                      • 15%
                                                                                                                                                                                                                                      • 20%

                                                                                                                                                                                                                                          In the event of disparity between the amounts produced with this calculator and those of the statement of account produced by the SHDM, the latter has priority.

                                                                                                                                                                                                                                          Fields in red are required. Make sure they are filled correctly.

                                                                                                                                                                                                                                          Request for service

                                                                                                                                                                                                                                          To facilitate the process and to better serve you, you can make a request for service online by filling out this form.

                                                                                                                                                                                                                                          If it is an urgent repair (Example: a non-functional toilet, a water leak, a heating break), call 514 380-SHDM (7436) immediately. 24/7 emergency service is available.

                                                                                                                                                                                                                                          When working in your home, we ask you to keep a distance of 2 metres from our employee, at all times.

                                                                                                                                                                                                                                                  Enter your postal address number and select the address that appears in the boxX
                                                                                                                                                                                                                                                    Leave the field blank if there is no apartmentX
                                                                                                                                                                                                                                                      Please indicate the phone number that will allow the attendant to reach you to schedule an appointmentX
                                                                                                                                                                                                                                                        An email address is required to track your service requestX
                                                                                                                                                                                                                                                        Select the nature of the service requested, by clicking on one of the choice presented below
                                                                                                                                                                                                                                                        If you have multiple service requests, please submit one form per request.X

                                                                                                                                                                                                                                                        Administrative request
                                                                                                                                                                                                                                                        Question regarding your lease access to the technician for internet, parking, mail, RL-31 slip, refund of a deposit, complaint, etc.



                                                                                                                                                                                                                                                          Request for repair
                                                                                                                                                                                                                                                          Electrical problems, plumbing, windows, doors, lock, intercom, plaster, painting, etc.



                                                                                                                                                                                                                                                            Request for cleaning and maintenance
                                                                                                                                                                                                                                                            Cleaning and maintenance of common areas, snow removal and maintenance of outdoor spaces, extermination, waste management: trash, recycling, food waste, etc.

                                                                                                                                                                                                                                                              Briefly describe the nature of your request:
                                                                                                                                                                                                                                                                Attachment (if necessary):
                                                                                                                                                                                                                                                                You can attach up to three files whose combined size does not exceed 20 MBX
                                                                                                                                                                                                                                                                      In case of your absence, do you authorize the SHDM team to enter your home?

                                                                                                                                                                                                                                                                          In all cases, a representative of the SHDM will contact you as soon as possible before going to your home.

                                                                                                                                                                                                                                                                          By clicking "Send my request", you consent to the SHDM processing the personal information contained in this form to manage your request. The way the SHDM collects, uses, communicates, and retains personal information collected in the course of its activities is detailed in the Personal Information section. You may withdraw your consent at any time and request access and/or correction of your personal information by writing to the following email address: acces.info@shdm.org

                                                                                                                                                                                                                                                                          Fields in red are required. Make sure they are filled correctly.

                                                                                                                                                                                                                                                                          Send the request

                                                                                                                                                                                                                                                                          By clicking on "Send the request", a tracking number will appear on your screen. Please take note of it and communicate it to our team during your next follow-ups.